Billing FAQ

Billing FAQ

Find answers to common questions about TalkDoc subscriptions and billing.

Subscription and Reset

When does my document quota reset each month?

Your quota resets on the same date each month as your subscription start date. For example, if you subscribed on April 15th, your quota resets on the 15th of each following month.

What happens to unused documents at the end of the month?

On the Free plan, unused documents do not carry over. Each month starts fresh with 5 new documents available. If you used 2 documents in April, you start May with 5 documents again (not 7).

Can I upgrade from Free to Pro mid-month?

Yes. When you upgrade to Pro, you immediately gain unlimited documents for the current month and all future months. Your remaining Free plan documents are no longer counted against you.

Refunds and Cancellations

Can I get a refund for my subscription?

Refund eligibility depends on your app store’s policies:

• Apple App Store: Refund requests must be made through your Apple ID account within 14 days of purchase
• Google Play: Refund requests must be made through Google Play within 48 hours of purchase

TalkDoc cannot process refunds directly. You must request them through your app store account.

What happens when I cancel my Pro subscription?

Cancellation takes effect at the end of your current billing cycle. You retain Pro benefits (unlimited documents) until that date. After cancellation, your account reverts to the Free plan with its 5-document monthly limit.

Can I re-subscribe after canceling?

Yes. You can re-subscribe to Pro anytime by accessing the subscription interface within TalkDoc.

Payments and Account Management

What payment methods do you accept?

TalkDoc processes payments through Apple App Store and Google Play Store. We accept all payment methods supported by these platforms, including:

• Credit and debit cards
• Gift cards (App Store cards, Google Play cards)
• PayPal (through your app store account)
• Other payment methods configured in your device settings

Why was I charged a different amount than expected?

Possible reasons include:

• Regional pricing differences (prices vary by country)
• Currency conversion fees (if you’re in a different currency region than your payment method)
• Promotional or trial pricing (first-time subscribers may have discounts)
• Tax or sales tax added to the price

Check your app store account or receipt for details on the exact amount charged and any adjustments.

Can I change my payment method?

Yes. Update your payment method through your app store account:

• iPhone/iPad: Settings > Apple ID > Payment Method
• Android: Google Play Store > Account > Payment Methods

Subscription Expiration and Restoration

What happens if my subscription expires?

If your subscription expires (your payment method fails or you reach the end of a free trial without renewing), you automatically revert to the Free plan. You’ll be limited to 5 documents per month until you re-subscribe to Pro.

How do I restore a subscription I previously purchased?

If you’ve purchased TalkDoc Pro before and want to restore it on a new device or after reinstalling:

1. Open TalkDoc
2. Tap the Subscription button
3. Look for a Restore Purchase option
4. Tap Restore
5. Sign in with your app store account
6. Your Pro subscription will be restored

This ensures you don’t lose access if you’ve purchased Pro on a different device.

Contact Support

If you have billing issues not covered here, please contact support. Our team responds within 24 hours.