Document Generation Errors

Document Generation Errors

If TalkDoc is unable to generate a document from your voice recording, these troubleshooting steps can help.

Internet Connection

Document generation requires an active internet connection. TalkDoc sends your voice recording to AI services for processing, which requires connectivity.

Check Your Connection

1. Open Settings on your device
2. Verify you’re connected to Wi-Fi or cellular data
3. Try opening a web page in your browser to confirm the connection is working
4. If your connection is weak or unstable, move closer to your Wi-Fi router or go to an area with stronger cell signal

Retry Failed Generation

If document generation fails due to a temporary connection issue:

1. Return to your document in the app
2. Look for a Retry button or option
3. Tap Retry to attempt generation again
4. Wait for the processing to complete

The document’s status will update from “Processing” to “Complete” once successful.

Transcript Quality Issues

Poor audio quality can lead to inaccurate transcription, which may affect document generation:

• Record in quiet: Background noise reduces transcription accuracy
• Speak clearly: Enunciate words and avoid mumbling
• Check audio levels: Ensure you’re speaking at a normal volume (not too soft)
• Avoid overlapping speech: Speak when others aren’t talking
• Use a microphone-friendly environment: Hard surfaces reflect sound better than soft materials

See Voice Recording Tips for detailed best practices.

Error Messages

If you see an error message during document generation, here’s what to do:

“Connection Error”

• Verify your internet connection (see Internet Connection section above)
• Ensure airplane mode is off
• Try turning Wi-Fi off and back on
• Restart TalkDoc and try again

”Processing Failed”

• The AI service may be temporarily unavailable
• Wait a few minutes and tap Retry
• If the error persists, check your internet connection and try again later

”Server Error” or “Service Unavailable”

• TalkDoc’s AI service may be experiencing issues
• Wait 10–15 minutes and try again
• Check TalkDoc’s status page or contact support if the error continues

Document Status

While generating a document, you’ll see the status progress through these states:

• Recorded: Voice recording complete, awaiting processing
• Processing: AI is generating your structured document
• Complete: Document successfully generated and ready to edit
• Failed: Generation failed; try using the Retry button

Still Having Issues?

If generation errors persist after trying these steps, please contact support with:

• A description of the error
• When it occurred
• Your device type and TalkDoc version
• Screenshot of the error message (if available)

Our support team will help resolve the issue.